This Privacy Policy outlines how Nicol Heard of Nicol Heard Coaching ("we", "our", or "us") collects, uses, discloses and manages your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). By using our services or visiting our website, you consent to the practices described in this policy.

1. Commitment to Privacy

We are committed to protecting your personal information and respecting your privacy. We only collect information necessary to provide coaching and related services, respond to your enquiries, and comply with legal obligations.

2. What is Personal Information?

"Personal Information" means any information or opinion about you from which your identity is apparent or can reasonably be ascertained.

3. Collection of Personal Information

We may collect personal information including, but not limited to:

• Your name, contact details (including email and phone number), and other identification information
• Information relating to your enquiry, coaching sessions, or interactions with our services
• Details about the services you have engaged us for, and any relevant preferences or feedback
• Browser and device data when you visit our website

We may collect personal information from you directly:

• In person
• By phone or email
• Through our website forms
• At events or workshops
• Via social media or messaging platforms

You may choose not to provide personal information; however, this may limit our ability to assist you fully.

4. Anonymity and Pseudonymity

Where lawful and practicable, you may interact with us anonymously or by using a pseudonym. However, in some cases, we may need your full details to provide services or respond effectively.

5. Use and Disclosure of Personal Information

We will only use your personal information for the purpose for which it was collected or a related secondary purpose you would reasonably expect. Typical uses include:

• Providing coaching and related services
• Responding to your queries
• Processing payments
• Sending newsletters, updates, event invitations, or marketing materials
• Seeking feedback or testimonials
• Meeting legal obligations

We do not sell, rent or trade your personal information. We may disclose your information:

• To service providers assisting with administration, IT, or marketing
• If required by law or court order
• To protect our legal rights and interests

6. Testimonials

If you provide a testimonial, you consent to the use of your name, business, year of service and testimonial content in our promotional materials and on our website, unless otherwise agreed.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to analyse user activity and enhance your experience. This includes:

• Collecting browser and device data, IP addresses, and pages visited
• Using this data for website performance analysis and marketing optimisation

You may disable cookies in your browser, but some website functions may be limited.

8. Facebook Pixel

We use the Facebook Pixel to help tailor advertising and track the effectiveness of Facebook ad campaigns. The Pixel may collect data such as pages visited and actions taken. For more information, please refer to Facebook’s Privacy Policy.

You may manage your Facebook ad preferences here: Facebook Ad Preferences

9. Data Security and Storage

We take reasonable physical, technical, and administrative safeguards to protect your personal information. This includes:

• Secure digital storage solutions
• Password-protected platforms
• Restricted access to sensitive data
• Regular security audits

We may use reputable third-party service providers for hosting, communication and administration. These providers include:

• Stripe for payment processing: Stripe Privacy Policy

TidyCal https://tidycal.com/privacy-policy

Google Drive https://support.google.com/drive/answer/2450387

OneNote https://www.microsoft.com/en-ca/privacy/privacystatement

for scheduling, records, and communication

10. Access and Correction

You have the right to access and request correction of your personal information. Please contact us in writing at:

Email: nicol@nicolheard.com.au
Phone: +61 447 429 266

We will respond to access or correction requests within 30 days.

11. Complaints

If you believe your privacy has been breached, please contact us via the details above. We will investigate and respond promptly. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Policy

We may amend this Privacy Policy from time to time. The updated version will be available on our website and will take effect immediately upon posting.

Contact Us
For all privacy-related queries or to access your information:
Nicol Heard – Nicol Heard Coaching
📧 nicol@nicolheard.com.au
📞 +61 447 429 266

Thank you for trusting BeIntuit Coaching with your personal information.